Refund Policy
At OpenFordLink, your satisfaction is our top priority. We are committed to providing you with delicious pizzas and excellent service. If for any reason you are not completely satisfied with your order, we invite you to review our refund policy outlined below.
Cancellation and Refund
If you wish to cancel your order, please do so within 5 minutes of placing the order by contacting us at our phone number +44 20 7946 0958. If your order has not yet been prepared, we will cancel it and process a full refund to your original payment method.
Issue with Your Order
If there are any issues with your order, such as incorrect or missing items, or if the quality did not meet your expectations, please contact us immediately upon receipt. We require that you reach out to us within 2 hours of receiving your order by calling +44 20 7946 0958, so we can work to resolve the issue promptly.
Non-Refundable Items
Please be aware that some items are non-refundable if they are made according to your personal specifications, unless they are defective or not as described. For example, if you customize your pizza with specific toppings, these items are made to order, and we cannot issue refunds for such customizations unless there is an issue with the product.
Refunds
Should a refund be approved, it will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days, depending on your card issuer's policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with your order number and a photo of the defective or damaged item. We will arrange for the exchange item to be delivered to you.
Returns
Given the perishable nature of our product, we typically do not accept returns. However, if you have received a defective or incorrect item, contact us at +44 20 7946 0958, and we will provide you with the appropriate steps to resolve the situation.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
For more assistance, please contact us at +44 20 7946 0958 or visit our website at openfordlink.site. Our customer service team will be happy to help address any concerns you may have regarding our refund policy.
Please note that this policy is subject to change without notice and was last updated on January 1, 2023.
Return Address
OpenFordLink
43 Bedford Street, Westminster, London, WC2E 9HA
United Kingdom